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Terms and Conditions

General

The terms and conditions outlined below are designed to protect and benefit all clients.  In particular, they attempt to ensure that the servers are used only for legal and appropriate purposes, and that no client uses an 'unfair' proportion of the systems resources.

Limitation of Liability

The client agrees to indemnify and hold Ace Hosting and any of its associates harmless from any claims resulting from the use of the service, including claims relating to damage to the subscriber or to any other party.

Use of Servers

Clients must not attempt to access the sites of other clients, and should not attempt to hinder the operation of our servers in any way.  We reserve the right to refuse or cancel service to any client.

All passwords must be kept confidential. You may not make any password available to the public or to groups of people. This includes POP, FTP and SSH passwords.

You must not allow the public or groups of people to access any of your POP, FTP or SSH accounts in any manner as this presents an unacceptable security risk.

Acceptable Content

Your site must not contain material, or contain any link to material, which is unlawful, pornographic, gambling-related, threatening, hateful, obscene or which encourages unlawful behaviour.  This includes any site with depictions of nudity, as well as material relating to hacking or pirated software.  Ace Hosting has sole discretion to determine whether a site's content is acceptable.  Sites with unacceptable content will be removed from our servers.

No Mirroring

You must not use your site to mirror material on any other site without the express written permission of Ace Hosting. This permission will usually be declined unless the resources required are minimal.

Traffic

If you exceed your monthly traffic allowance then any traffic over and above your allowance will be charged at $5.50/100Mb. Please note that, in the interests of our other customers using our shared servers, we may decline to host extremely high traffic sites and may immediately disconnect such sites if we see fit.

Ace Hosting will have sole discretion to determine whether and when these provisions apply.

Use of Disk Space

Your disk space is only for your use. You may not resell or give away disk space to any third party without written permission from Ace Hosting.

You may not consume disk space with copies of pages which are substantially the same. For example, you cannot automatically generate multiple copies of a single page and place all the copies on your web site.

All mailboxes are limited to 20 MB in size. Please set your mail software to delete your mail from the server. This will speed up your mail retrieval and will help you avoid excess disk space charges. It will also help to ensure that none of your mail is lost due to your mailbox being over quota.

Database Size

The disk space used by your (combined total of your MySQL, flat-file and other databases) should not exceed 50 Mb. If more than 50 Mb of disk space is used for these databases, the amount over and above 50 Mb will be charged at the usual excess disk space rates.

Additional Domains

You may not use software or service to point additional domain names at your site. This includes sub domains (such as http://subdomain.yourdomain.com/) as well as standard domains (http://www.yourdomain.com/). If you require an additional domain name to be pointed at your site, please contact Tech Support regarding our domain name parking facility. An extra, monthly fee applies of $2.75 (inc GST) applies for each additional domain.

Chat Rooms and IRC

Chat rooms tend to monopolise system resources and for that reason we do not allow clients to install their own chat rooms.  IRC or IRC bots should not be run on our servers.

Resource-Intensive Programs

If you install and run a resource-intensive program on our servers there may be an additional monthly charge, or we may halt and/or prohibit execution of the program as we see fit.

Spam (Unsolicited Bulk Email)

Spamming, or sending of unsolicited bulk email, from an Ace Hosting server is strictly prohibited. Additionally, you must not use an email address or domain name which is hosted by Ace Hosting to send unsolicited bulk email. If we decide that you have violated this condition then your account will be deactivated immediately.

Sites Advertised Through SPAM (Unsolicited Bulk Email) or Unsolicited Newsgroup Advertisements

Any site advertised in unsolicited bulk email or an unsolicited newsgroup placement may be deactivated immediately at our discretion. Please note that such advertisements are usually considered unethical by the internet community.

Prices

Prices are subject to change, with at least 30 days notice. Any change in monthly fees will apply to your next hosting period, but will not be payable for your current hosting period.

99.9% server uptime guarantee

For every hour your site is unavailable you get a day of hosting free

Domain Name Registration

If you choose to register your domain name through any other registrar then you will be responsible for handling the registration process and paying the necessary registration fees. Ace Hosting will, however, be happy to provide you with the technical details required to register your domain name.

Delegation of Domain Names

If you have already registered your domain name and want us to (re)delegate the domain to our nameservers you will need to supply us with the necessary registry keys and/or domain passwords.

Technical Support

We will provide unlimited technical support relating to the operation of your server and the use of the server's facilities. Please note though that we do not generally provide support for problems with your CGI programs, HTML code, or other website content, though we will provide such support, within reason, at our discretion.

Add ons & security / maintenance

We can assist with the provision of services, such as a forum, to complement your website. We will at the time provide an install and maintenance costing structure. We do within reason allow you access to install some of these services yourself. If you do decide to maintain the security and otherwise of these services you are liable for any costs incurred for repairs carried out by us for security breaches and other incidents that effect our services.

Billing Cycle, Invoices and Payments

Hosting fees are payable in advance. The billing period commences when we create your account. We will send you an invoice via email approximately 21 days before each subsequent payment is due. Please note that if your payment is overdue then your account(s) may be suspended and/or removed from our servers without notice at our discretion.  There is a $5.50 administration fee for faxed or posted invoices.

Termination of an account

If you wish to terminate your account with Ace Hosting, you must do so in writing, otherwise your account will be automatically renewed for the same subscription period and you will be liable for, and invoiced upon the commencement of, such additional subscription period. Ace Hosting will not accept verbal instructions to cancel an account. Non payment of an invoice does not constitute a cancellation.

Refusal of Service

We reserve the right to refuse or cancel service at our sole discretion. If you breach any of the above terms and conditions we reserve the right to deactivate and/or remove your account from our servers immediately.

Ace Hosting - Refund Policy

Ace Hosting offers a 30 day money back guarantee. If within the first 30 days of hosting with us you are dissatisfied with our service we will refund your hosting fees. This does not include any charges for account setup, domain registration or the purchase of SSL certificates.
No refund is applicable if any of the above terms and conditions have been breached

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